Title: Service Manager
Location: Gillingham, Kent
Salary: £40,000 plus + car + benefits (OTE £45,000)
Duration: Full Time, Permanent
Hours: Mon to Fri 8am to 5.30pm
Holiday: 28 days annual leave (inclusive of bank holidays)

About us
MEMS Power Generation are a specialist power solutions provider in operation 24/7, supporting our diverse range of customers ranging from small businesses through to blue chip multinational organisations and utility companies. Our rental division holds a fleet of over 500 generators and our service division supports and maintains hundreds of customers assets across the UK. With over 40 years’ experience and offering a true nationwide service we are the supplier of choice in the UK generator market.

About the role
You will report directly to the Commercial Director and manage a small team, currently standing at around ten staff both operational field engineers and office-based support staff. You will be responsible for the day to day operations of the Service Department ensuring profitability is delivered from an extensive portfolio of existing customers whilst working in conjunction with our sales and marketing teams to grow the division. This role will require strong business acumen and an understanding of how to manage a service based operation and ensure our customers’ expectations of a market leading brand are delivered.

The successful applicant will ensure their team is motivated, customer satisfaction is high and a new business pipeline is active. You will travel within the UK from time to time to meet customers, as business needs necessitate.

Key responsibilities:
– Manage and monitor contracted customers ensuring SLA’s are exceeded; costs are within budget; compliance is met and added value is present
– Generate additional work and new business opportunities from both new and existing customers
– Agree and set operational targets including income and cost controls
– Deliver the monthly invoice and contract management data on agreed dates
– Plan contract renewals whilst maintaining current contract numbers, monitoring non renewals and lost contracts.
– Processing and analysis of Engineers timesheets
– Carry out regular debriefing meetings
– Monitor customer satisfaction surveys and ensure any failings are immediately resolved
– Plan and manage staff callout rotas ensuring cover is always available
– Gather and record management information for delivery to the Board
– Record team performance information
– Monitor profit and loss on a job by job basis
– Provide office based support and leadership for office staff and engineers
– Completing reviews with all staff, including annual pay, performance reviews and disciplinaries

About you
You will have strong people and management skills ideally from a service based background; excellent organisational skills; a drivers licence; effective communication abilities (both written and verbal); a technical or engineering mind set would be an advantage; awareness of Microsoft software packages and experience of working with databases.

This is an exciting opportunity for a Service Manager who is looking for a challenge. Training will be provided regarding all aspects of our products including MEMS procedures and our customer standards

We aim to employ motivated people to continue to represent MEMS as an employer of choice whilst delivering an exceptional service to our customers. If you believe you have the attributes to join our team, please do so by emailing us you’re CV to careers@mems.com. We look forward to hearing from you…

Please note that all employees complete our screening process which includes a criminal records check.