Sales Customer Service Advisor

Location Gillingham, Kent

Duration Full Time, Permanent

Salary £25,000-£27,000 per annum dependant on experience

Hours Rolling Shift Pattern: 4days on 4days off; average 38.5 hrs per week Shift is 7am to 7pm. Working weekends and bank holidays is a requirement.

MEMS Customer Service Coordinator

About us
MEMS Power Generation are a specialist temporary power solutions provider in operation 24/7, supplying disaster recovery solutions for our diverse range of customers including small businesses through to blue-chip multinational organisations and utility companies. With a fleet of over 600 generators and over 40 years’ experience, we are the supplier of choice in the UK power rental market.

About you
You will have a passion for providing excellent customer service to new and existing customers, efficiently and confidently retaining business through customer care and efficient service.

Possessing strong computer skills, you must be well-organised and responsible with an aptitude in problem-solving and have good verbal and written communication skills.

You will be a team player holding administration experience with a high level of dedication and a can-do attitude taking responsibility ensuring customer satisfaction when resolving issues.

General experience of sales and or customer services would be advantageous.

About the role
We are looking for a well-organised Sales and Customer Service Advisor to support our sales and rental teams in the successful handover and ongoing assistance with our rental solutions.

This role will require good communication skills and a decision-making ability as well as strong common sense when dealing with our customers whom maybe in a disaster recovery situation. MEMS provides an industry leading service and therefore our clients expect the very best service levels available, this role will be to ensure that from initial introduction to the company though to project handover our customers feel supported and confident in the services we provide.

The successful candidate will become the point of reference for colleagues and customers alike, by creating quotations, handling customer enquiries, processing contractual documentation, produce internal handovers and ensure commercial compliance throughout the sales process.

Key responsibilities

  • Initial point of contact for new and existing customers
  • Drafting of quotations and proposals for approval prior to submission
  • Escalate customer opportunities within the sales team as necessary
  • Investigate and resolve customer queries
  • Check product and labour resource availability
  • Processing and completion of standard documentation and reports
  • Operation of our customer relationship management (CRM) software
  • Assist customer with registration and account creation
  • Complete compliance audits
  • Gathering information for internal reports
  • Monitoring and responding to the MEMS Live Chat
  • Pass customer feedback to the sales and delivery team to improve the company’s offerings.

This is a fantastic opportunity for an individual looking to succeed with a hunger to learn and advance their career in a forward-thinking innovative company.

We aim to employ motivated people to continue to represent MEMS as an employer of choice whilst delivering exceptional service to our customers. If you believe you have the attributes to join our team, please click here to apply.  We look forward to hearing from you.

Please note that all employees complete our screening process which includes a criminal check. Please read our Candidate Policy